Telesales Mastery - Pitching Skills for Account Openingin Speaking/बोलना
About this course
Course Title: Telesales Mastery - Pitching Skills for Account Opening
Welcome to Telesales Mastery - Pitching Skills for Account Opening, a dedicated module within our comprehensive telesales course. This module is designed to elevate your pitching proficiency and empower you to make persuasive and compelling pitches to potential customers interested in opening accounts. Whether you're new to telesales or seeking to refine your pitching techniques, this module is your pathway to success.
Pitching Excellence: Develop the art of crafting and delivering compelling pitches tailored to individual customer needs.
Customer Engagement: Learn to engage, captivate, and build trust with potential customers through persuasive communication.
Product Knowledge: Acquire in-depth knowledge of various account types, allowing you to align your pitches with the right solutions.
Objection Handling: Master strategies to address objections effectively and navigate potential customer concerns.
Closing with Confidence: Perfect the art of closing deals confidently while maintaining a customer-centric approach.
Module 1: Introduction to Pitching Skills in Telesales
- The role of effective pitching in account opening.
- Understanding the impact of persuasive communication.
Module 2: Crafting the Perfect Pitch
- Techniques for creating persuasive and tailored pitches.
- Strategies to adapt pitches to different customer personas.
Module 3: Product Knowledge and Pitching
- In-depth exploration of savings and checking account offerings.
- Aligning product features with customer needs in your pitch.
Module 4: Engaging and Captivating Customers
- Strategies for engaging and captivating potential customers during your pitch.
- Building trust and rapport through persuasive communication.
Module 5: Overcoming Objections and Concerns
- Strategies to handle objections gracefully and provide compelling solutions.
- Navigating customer concerns with confidence.
Module 6: Closing with Conviction
- Mastering the art of closing deals confidently and seamlessly.
- Ensuring a positive customer experience through effective closing techniques.
Module 7: Realistic Pitching Scenarios
- Interactive role-play exercises simulating authentic pitching calls.
- Pitching account opening solutions in various scenarios.
Module 8: Self-Assessment and Feedback
- Self-evaluation and identification of areas for pitching improvement.
- Optional feedback from peers or supervisors for deeper insights.
Module 9: Continuous Improvement and Goal Setting
- Crafting a personalized improvement plan for pitching skills.
- Setting goals for ongoing telesales mastery.
- Elevate your pitching skills to deliver compelling and persuasive messages.
- Increase customer engagement and trust through persuasive communication.
- Enhance English-speaking proficiency in a professional telesales context.
- Master the art of closing deals with conviction while keeping customers' best interests in mind.
- Ensure your pitches align with industry regulations and ethical standards.
Who Should Enroll:
This module is ideal for current and aspiring telesales professionals, customer service representatives, and individuals focused on enhancing their pitching abilities in account opening telesales. Whether you're new to pitching or looking to refine your techniques, this module will provide invaluable skills within the Capables app's accessible platform.
Course Duration: Approximately 3-4 weeks, with flexible study options.
Join us in Telesales Mastery - Pitching Skills for Account Opening on the Capables app, and unlock your potential to excel in the art of pitching persuasive and compelling account opening solutions.
(With a warm and friendly tone) "Good afternoon, Ms. Anderson. My name is Shipra, and I'm calling from X Bank. I hope you're having a wonderful day so far."
"I'm glad to hear that, Ms. Anderson. I'm here to assist you with any banking needs you might have. As a telesales representative at X Bank, my role is to provide information and assistance to our valued customers like yourself. Is there anything specific you'd like to know or discuss today?"
"That's great to hear, Ms. Anderson. We have a variety of savings account options that can help you meet your financial goals. To get started, we can discuss your preferences and what you're looking for in a savings account. I'll guide you through the process step by step. May I ask, are you looking for a standard savings account, or do you have specific features or benefits in mind?"
"Absolutely, simplicity can be a great choice. Our standard savings account offers easy access to your funds and competitive interest rates. To begin, I'll need some basic information from you. Could you please provide your full name, date of birth, and contact information?"
"Thank you, Ms. Anderson. Your details are safe and secure with us. Now, let's explore the account options that align with your preferences. After our conversation, I'll guide you through the application process, ensuring a seamless experience. Does that sound good to you?"
"Excellent! Thank you for considering X bank. I'm here to assist you every step of the way. If you have any questions or concerns during this process or in the future, please don't hesitate to reach out. Your financial goals and peace of mind are our top priorities."
"You're very welcome, Ms. Anderson. It's been a pleasure speaking with you. I look forward to helping you achieve your financial goals. Have a wonderful day!"
(With a warm and welcoming tone) "Good morning, Mr. Johnson. My name is [Your Name], and I'm here to assist you with opening an account at [Bank Name]. How can I assist you today?"
"Thank you for considering X Bank, for your savings account, Mr. Johnson. You're in the right place. To begin, I'd like to learn a bit more about your preferences and needs. Could you please share what you're looking for in a savings account? Are there any specific features or benefits you have in mind?"
"Great! Based on your preferences, our 'SavingsPlus' account might be an excellent fit for you. It offers competitive interest rates, free online banking, and no monthly maintenance fees. To get started, I'll need some basic information from you. Could you please provide your full name, date of birth, and contact information?"
"Thank you, Mr. Johnson. Your information is safe and secure with us. Now, let me outline the next steps for you:
We'll complete the account application together.
You'll provide the required identification documents.
We'll make an initial deposit to open your account.
I'll provide you with your account details and a welcome package.
The entire process typically takes around 20-30 minutes. Does this timeframe work for you?"
(With a reassuring tone) "Excellent! Thank you for choosing X Bank. Please follow me to our account opening area, and we'll get started right away. If you have any questions or concerns during the process, feel free to ask. We're here to make this experience smooth and convenient for you."