Telesales Mastery - Pitching Skills for Account Opening

Course Title: Telesales Mastery - Pitching Skills for Account Opening

Course Overview:

Welcome to Telesales Mastery - Pitching Skills for Account Opening, a dedicated module within our comprehensive telesales course. This module is designed to elevate your pitching proficiency and empower you to make persuasive and compelling pitches to potential customers interested in opening accounts. Whether you're new to telesales or seeking to refine your pitching techniques, this module is your pathway to success.

Course Objectives:

1. Pitching Excellence: Develop the art of crafting and delivering compelling pitches tailored to individual customer needs.

2. Customer Engagement: Learn to engage, captivate, and build trust with potential customers through persuasive communication.

3. Product Knowledge: Acquire in-depth knowledge of various account types, allowing you to align your pitches with the right solutions.

4. Objection Handling: Master strategies to address objections effectively and navigate potential customer concerns.

5. Closing with Confidence: Perfect the art of closing deals confidently while maintaining a customer-centric approach.

Course Outline:

Module 1: Introduction to Pitching Skills in Telesales

• The role of effective pitching in account opening.
• Understanding the impact of persuasive communication.

Module 2: Crafting the Perfect Pitch

• Techniques for creating persuasive and tailored pitches.
• Strategies to adapt pitches to different customer personas.

Module 3: Product Knowledge and Pitching

• In-depth exploration of savings and checking account offerings.
• Aligning product features with customer needs in your pitch.

Module 4: Engaging and Captivating Customers

• Strategies for engaging and captivating potential customers during your pitch.
• Building trust and rapport through persuasive communication.

Module 5: Overcoming Objections and Concerns

• Strategies to handle objections gracefully and provide compelling solutions.
• Navigating customer concerns with confidence.

Module 6: Closing with Conviction

• Mastering the art of closing deals confidently and seamlessly.
• Ensuring a positive customer experience through effective closing techniques.

Module 7: Realistic Pitching Scenarios

• Interactive role-play exercises simulating authentic pitching calls.
• Pitching account opening solutions in various scenarios.

Module 8: Self-Assessment and Feedback

• Self-evaluation and identification of areas for pitching improvement.
• Optional feedback from peers or supervisors for deeper insights.

Module 9: Continuous Improvement and Goal Setting

• Crafting a personalized improvement plan for pitching skills.
• Setting goals for ongoing telesales mastery.

Course Benefits:

• Elevate your pitching skills to deliver compelling and persuasive messages.
• Increase customer engagement and trust through persuasive communication.
• Enhance English-speaking proficiency in a professional telesales context.
• Master the art of closing deals with conviction while keeping customers' best interests in mind.
• Ensure your pitches align with industry regulations and ethical standards.

Who Should Enroll:

This module is ideal for current and aspiring telesales professionals, customer service representatives, and individuals focused on enhancing their pitching abilities in account opening telesales. Whether you're new to pitching or looking to refine your techniques, this module will provide invaluable skills within the Capables app's accessible platform.

Course Duration: Approximately 3-4 weeks, with flexible study options.

Join us in Telesales Mastery - Pitching Skills for Account Opening on the Capables app, and unlock your potential to excel in the art of pitching persuasive and compelling account opening solutions.